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Refund and Return Policy

At Benny IT Services, we turn ideas into powerful digital solutions that drive growth and real impact.

Refund and Return Policy

Company Name: BENNY IT SERVICES PTY LTD
Registered Address: Level 28/140 St Georges Terrace, Perth WA 6000, Australia.
Website: www.bennyitservices.com.au

  1. Purpose

Our goal is to deliver quality digital services, including website development, digital marketing, e-commerce solutions, domain and hosting services and drop shipping store design. This Refund and Return Policy outlines your rights regarding payments and refunds for services purchased from BENNY IT SERVICES PTY LTD.

  1. Services Covered

This policy applies to all digital and professional services provided by us, including:

  • Website and e-commerce design/development
  • Digital advertising and marketing management
  • Business consultation and drop shipping setup
  • Domain & Hosting services
  1. Payment Model

Payments are collected in two stages:

  • 50% deposit — required before project commencement.
  • 50% final payment — due upon project completion or handover.

Work will not begin until the initial deposit is received.

  1. Refund Eligibility

Because our services are digital and customized, refunds are handled carefully:

  • Eligible for Refund: If no work has commenced or no materials have been created after payment.
  • Partial Refunds: May apply in cases of project cancellation before 50% completion, subject to assessment.
  • Not Eligible: For completed or delivered projects, digital deliverables, or services involving third-party expenses.

Refund requests must be made in writing to info@bennyitservices.com.au within 7 days of payment.

  1. Change of Mind

Refunds or cancellations for “change of mind” are not accepted once work has started or services have been initiated.

  1. Service Quality

We commit to delivering professional, high-quality work. If there are issues with deliverables or performance, we will review the situation and aim to provide a suitable resolution (e.g., revision or rework).

  1. Third-Party Costs

Refunds cannot be provided for expenses related to:

  • Domain registration, hosting fees, third-party app subscriptions, or ad spend.
  • Costs incurred by third-party vendors, tools, or service providers associated with your project.
  1. Processing Refunds

Approved refunds will be processed via the original payment method within 7–14 business days after approval. Clients will be notified by email once a refund has been processed.

  1. Contact Us

For all refund-related inquiries, please contact:
BENNY IT SERVICES PTY LTD
Email: info@bennyitservices.com.au
Address: Level 28/140 St Georges Terrace, Perth WA 6000, Australia.